Refund policy

Refund Policy

Last updated: May 20, 2026

We want you to feel clear about what to expect before placing an order.

We accept returns on eligible items within 7 days of delivery.

To be eligible for a return, items must be:

Certain items may be non-returnable, including:

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within [5-7 business days], depending on your payment provider.

Original shipping costs are refundable only in cases of our error.

We do not offer exchanges.

If exchanges are offered, state:
Exchanges are only available for eligible items of equal value and subject to product availability.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@aguynamedleiyohn.com with:

We will review and resolve eligible claims on a case-by-case basis.

Orders may only be canceled before they are processed or shipped. Once an order has entered processing, we cannot guarantee cancellation.

Preorders, custom orders, and made-to-order items may have separate cancellation terms stated on the product page.

The following items are final sale unless otherwise stated:

Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

We recommend using a trackable shipping method. We are not responsible for returns lost in transit.

For return or refund questions, contact us at hello@aguynamedleiyohn.com